Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at aromaticsbyrenee@gmail.com.

Payments

While the aromas will be captivating, you should not let your candle burn for more than 4 hours at a time.

Returns

All sales are final. Due to the nature of our product and sanitation purposes, we do not offer refunds.

However in the case of damaged products we do offer replacements. If you receive damaged items, immediately send pictures of the shipment box and items to aromaticsbyrenee@gmail.com

 

Shipping

Making candles takes at least 3 days to prepare. Most products take at least 36 hours to cure, so we tack another day onto that time frame because accidents and mistakes do happen!

Uncategorized

It burns for approximately 25-30 hours so you can burn the candle for the recommended 4 hours straight which means you'll enjoy the room filling fragrance for almost two weeks.

100% pure soy wax (without any additives), blends of oils and natural cotton wicks so you can have a long lasting slow burning candle that is easier to light which means you can be in your home with a peace of mind.

All of our candles are handmade so you can be assured no toxic chemicals are being used which means you'll have a cleaner and safer burning candle for your environment.

  • TO MAXIMIZE FRAGRANCE THROW KEEP
  • THE CANDLE IN AN ENCLOSED AREA WITH CLOSED DOORS AND WINDOWS.
  • NEVER LEAVE CANDLES UNATTENDED
    AROUND CHILDREN AND PETS.
  • NEVER MOVE A CANDLE WHILE
  • BURNING OR WHILE THE JAR IS HOT.
    ALLOW THE CANDLE TO COOL FULLY
    BEFORE MOVING.
  • STOP USE CANDLE WHEN WAX IS
    ABOUT 1'4 INCH FROM THE BOTTOM OF THE AR OR WHEN THE FLAME BURNS OUT.
  • IF YOU HAVE ANY QUESTIONS ABOUT CANDLE CARE THAT WERE NOT ANSWERED HERE PLEASE CONTACT US
    VIA EMAIL.

When you hear a popping sound, that simply means that your candle needs to be trimmed. Please remember to trim your candle 1/4 of an inch before each burn.

Due to the ingredients placed into each candle, you may notice it to be bumpy after it cools. Rest assure this will not affect the candles performance. It is totally ok. To avoid tunneling, make sure to burn your candle until the wax pool reaches the edge of the jar